Friday, September 28, 2012

Gili Lankanfushi, Maldives Win Prestigious Awards at World Travel Awards 2012


Gili Lankanfushi, Maldives, has been named as the Indian Ocean’s Leading Spa Resort and Maldives’ Leading Luxury Resort at the World Travel Awards 2012, a red-carpet gala awards ceremony that took place in beautiful Singapore last night, as part of Travel Rave 2012 – the region’s premier travel and tourism gathering under the patronage of the Singapore Tourism Board.

Rewarding and celebrating excellence in all sectors of the travel and tourism industry since 1993, the World Travel Awards program is hailed as the “Oscars of the travel industry” by the global media, recognizing winning brands as hallmarks of quality and benchmarks for others.

Gili Lankanfushi, Maldives, boasts unparalleled views of the stunning natural surroundings, enough to also clinch the Indian Ocean’s Leading Spa Resort Award in the World Travel Awards 2012. Built right over the sea, amidst the best that nature has to offer, Meera Spa provides a nurturing, soothing haven that looks to water as its main elemental reference.

“It is a truly an honor to be recognized at the World Travel Awards 2012,” said Iain McCormack, General Manager of Gili Lankanfushi, Maldives.
source: www.sacbee.com

Wednesday, September 19, 2012

Four Seasons Maldives wins prestigious Conde’ Nast travel awards


Four Seasons Hotels and Resorts CEO Katie Taylor yesterday received two prestigious Conde’ Nast World Savers Awards, on behalf of the company’s resorts in the Maldives.

Four Seasons Kuda Huraa and Landu Giraavaru resorts have been awarded the Conde’ Nast World Savers Awards in the categories of ‘Wildlife Conservation’, as well as the overall ‘Doing it all’ award.

“It’s in Four Seasons’ DNA to take steps to support the local community and environment in every destination where we operate; our social and environmental efforts in the Maldives date back to 1998,” said Regional Vice President of Four Seasons Resorts Maldives, Armando Kraenzlin.

Four Seasons Maldives also came runner up in the ‘Education’ category, one of six areas of social responsibility judged by an independent panel, which also include ‘Preservation (Environment and Cultural)’, ‘Health Initiatives’ and ‘Poverty Relief’.

A record 111 applications which were received this year for the luxury travel magazine’s awards, which are now in their sixth year.

A press release from Four Seasons explained that the company’s coral reef regeneration project, now in its 15th year, had become one of the most successful in the world.

The project started after 1998’s major El NiƱo-event destroyed most of the country’s shallow reef coral and has been assisted by marine consulting firm Seamarc since 2004.

Four Seasons also runs a Hospitality Apprenticeship Scheme in the Maldives which this year will offer 50 young Maldivians a year’s vocational training in food and beverage preparation, service, maritime transport, housekeeping and guest services, PADI dive master and water sports.

The program, which has been operating for a decade, is open to young Maldivians aged 17-20, with O-level certifications and has seen more 265 young Maldivians graduate, said the company’s release.

Earlier this year Four Seasons Kuda Huraa worked with the local community of neighbouring Bodu Huraa and pest control consultant Trudy Rilling-Collins to introduce sustainable and environmentally-friendly mosquito control procedures.

Four Seasons stated that they had also contributed to projects involving two resort water-bottling plants, plant nurseries, local education and awareness outreach programs, health initiatives in support of local islands, support for local artisans, teachers and the Manta Trust charity.

Whilst the company was receiving its awards at the Lincoln Center in New York, Four Seasons Kuda Huraa were conducting a climate change workshop focusing on coral reefs and tourism, hosted by Seamarc marine biologist Patrik Svensson.

“Moving forward, the team at Four Seasons Resort Landaa Giraavaru is committed to working closely with local communities and agencies to ensure that the Baa Atoll World Biosphere becomes a world-class example of its kind, while at Kuda Huraa, the focus is very much on continuing to develop the Maldivian Sea Turtle Conservation Programme,” continued the release.

Earlier this week, Sylvia Jagerroos - a marine biologist working with Four Season’s partner Seamarc - discovered a dismembered turtle on the uninhabited island of Funadhoo in Baa Atoll, one of the country’s 14 priority nesting beaches legally protected under Maldivian law.

Tuesday, September 18, 2012

Emerging Tourism Trends in Sri Lanka


The Sri Lanka Tourism Development Authority (SLTDA) undertook an airport survey of departing foreign tourists from Sri Lanka from January to June 2011, and the results were published last week. A descriptive sample cross-section of tourists was used in the study, and information was gathered by direct interviews by trained personnel. The total sample size was 4,500, covering 11 market groups.
This article attempts to analyze some of the more important findings of this survey, comparing them to a similar study carried out by the SLTDA in 2008/09 to identify major changes in trends and variations.
Purpose of visit A very high percentage (87%) of sampled foreign tourists chose Sri Lanka for holiday purpose, which does not show too much variance against a similar percentage (81%) in 2008/09. However, the choice of Sri Lanka for “sun and beach” has dropped from 59% in 2008/09 to 49% in 2011. This is quite possibly due to some of the other attractions of Sri Lanka, such as culture and excursion trips to the hill country becoming marginally more popular over the last few years. However, still, close to 50% of travelers identify Sri Lanka with “sun and beach,” which further reinforces theory that the primary brand attribute to Sri Lanka tourism is its beaches.
Apart from the holidays, 8% choose Sri Lanka for business and 5% for “other” purposes. Further analysis of the “other” category indicates that the 5% is almost totally comprised of the visiting friends and relatives (VFR) category.
Analysis by the author in previous studies has indicated that this “non-tourist” VFR segment is significant in Sri Lanka tourist arrival statistics. This, therefore, shows that this segment could be 5% or more of all arrivals recorded nationally. It is no surprise that the highest component of these VFRs is from the UK (50%), where there is a large number of Sri Lankan emigrants, holding UK passports.
Length of stay The average length of stay per tourist was 10 nights, with Indian tourists staying an average of four nights, while tourists from the UK and Germany average a stay of 14-21 nights. This goes to emphasize the fact that Western European tourists effectively bring in more revenue and reinforces the industry “rule of thumb” that one UK tourist is “equivalent” to three to four Indian tourists.
Popular places of visit Colombo city, from being the most popular place to visit (65% in 2008/09) has marginally dropped to 61%, with Kandy overtaking it to be the most popular destination within Sri Lanka. Close upon 63% of the respondents confirmed visiting Kandy in 2011. The southwest coastal beach has shown an increase of interest of 55% in 2011 up from 48% in 2008/2009. Sigiriya and the hill country are the next most popular regions with about 38% of visitors. This falls in line with the overall branding proposition that while the beach predominates, the other diverse attractions help reinforce the destination attributes.
Decision to visit Sri Lanka The main source of information, which influence tourists to visit Sri Lanka, was the Internet (22%), followed by recommendations of friends and relations (20%). The main sources of Internet information gathering was from Google (30%), followed by the Sri Lanka Tourism website (19%) and Trip Advisor (12%).
Hence, it is quite obvious that the trend in Sri Lanka, similar to other international destinations, is that information dissemination through the Internet is becoming a strong and popular channel. It is very important, therefore, that individual hotels, travel agents, and other tourism-related service providers have a strong presence on the web.
Travel arrangementsMost interestingly, the quantum of tourists visiting Sri Lanka, who use tour operators or travel agents in their own country, has reduced from 59% in 2008/09 to 46% in 2011. This clearly indicates that the general trend seems to be that visitors are moving away from using travel agents and tour operators. This could be attributed to the fact that the Sri Lanka tourism market is now vibrant and maturing after the difficult times during the war, where tourists who visited the country then, may have preferred the security of an organized package tour.
Repeat visitors The trend that prevailed for quite some time, where Sri Lanka is a popular repeat destination, still continues as is reflected from almost 30% of the respondents being second time/or more visitors. Indian tourists account for the highest repeat visitors, but this needs to be discounted, because a large proportion of these repeaters would be “traders,” who use the tourist visa to enter the country. The UK (28%) and Germany (37%) account for the larger number of “real” repeat visitors.
Perception and satisfaction levels The proportion of visitors who say they were “delighted by their visit” remains virtually unchanged at 65% as does the “satisfied” component at around 33%. A high number (close to 73%) says that they will return, while the comparable figure for 2008/09 was 78%. Hence, this very important “planning to return” percentage still seems to be strong, in spite of some prevailing controversies that higher room rates, inadequate products to match the high room rates, and poor service levels, may somewhat deter tourists from returning for a second visit.
Gender and ageMale visitors outnumber females by 57% to 42%. It is interesting to note that the male/female ratio variance is minimal for France and Germany, where the ratio was almost 50:50. More importantly, there seems to be a radical change in the predominant age group of visitors to Sri Lanka, which has moved from the 40 to 50-year range in 2008/09, to 60 years and over in 2011. In fact, the 50 years and over segment and 60 years and over segments both together account for 46% of all travelers.
This indicates that the product offering of Sri Lanka possibly satisfies the more mature relaxed travelers, who want peace, quiet, and tranquility, as against high intense excitement and entertainment, which would possibly cater to a younger clientele. Hence, perhaps hoteliers should take note of this trend.
Accompanying childrenSurprisingly, 70% of all respondents said that they have been traveling with children of the age group of 2 to 15 years. This indicates a very interesting fact that Sri Lanka seems to be attracting families and hence, hotels should broad base their product offering to cater to children’s needs.
However, there does seem to be a paradox in this index, when compared to the earlier aspect where there is an increasingly large segment of over 50 years visiting Sri Lanka. Not too many over 50-year-olds would be having young children! Hence, if some reconciliation between these 2 findings is to be established, one can only conclude that it appears that a larger proportion of these elderly tourists is bringing along their grandchildren!
Accommodation facilitiesThere is a drop of visitors using conventional hotel establishments for accommodation from 83% in 2008/09 to 73% in 2011. At the same time, those utilizing rest houses and similar lower category facilities have increased from 7% to 16%. This therefore, further confirms the fact that Sri Lanka is attracting tourists with a lower spending capacity who patronize more lower-end establishments (refer to “Where have all the tourists gone” – article written by the author published in the Daily Mirror on July 19, 2012).
Harassment on touristsThe overall harassment percentage has not changed appreciably. The survey tracks harassment from beach boys, beach vendors, street vendors, three-wheeler drivers, and touts.
However, as most hoteliers and tourism professionals will agree, harassment by touts and unruly behavior of jeep drivers in national parks have become a serious issue in Sri Lanka. Repeated efforts to bring this under control by various stakeholders have been unsuccessful, and it is imperative that the government and the SLTDA take some urgent and decisive steps to bring this immediately under control.
Wildlife As expected, only about 25% of tourists showed interest in visiting the wildlife parks, which is borne out separately by the actual foreign visitors’ statistics at wildlife parks, where only 23% of all visitors to the country visited the wildlife parks in 2011. As highlighted in this publication, Sri Lanka certainly has room to develop this aspect of tourism tremendously, given the varied and unique natural fauna and flora available in abundance in the country.
The elephant topped the list as Sri Lanka’s star wildlife attraction with over 65% of respondents being interested in elephants. The leopard scores a meager 7.5%, possibly because Sri Lanka’s potential for sighting leopards is still not as famous as it is for elephants.
The author of this article is a senior tourism professional, who is the Immediate Past President of the Tourist Hotels Association of Sri Lanka (THASL). He is now attached to the Ceylon Chamber of Commerce as Project Director of the Greening Hotels SWITCH ASIA project and an Ambassador for eTurboNews. He is a keen environmentalist and wildlife enthusiast.

Wednesday, September 12, 2012

Wildlife tourism in Sri Lanka


Sri Lanka has always been well known for its high level of biodiversity and wildlife. It is rated as one of the world’s 34 biodiversity hot spots (Conservation International) and has the distinction of having established possibly the world’s earliest wild life reserves, when King Devanapiyatissa created a sanctuary in 3rd century BC, in the south of the country (Yala), where animals would be protected. (The National Atlas of Sri Lanka)

As identified, promulgated and administered by the Department of Wild Life Conservation (DWLC), Sri Lanka has currently 22 National Parks, which account for approximately 12 % of the land area of the entire country.

These parks, and the rest of the country, harbour an astonishing range of fauna and flora, many of them endemic to Sri Lanka. This includes over 4,000 species of flowering plants, 245 species of butterfly, 85 species of freshwater fish, 207 species of reptiles, 108 species of amphibians, 492 species of birds, 95 terrestrial species of mammals and several thousand invertebrates. (IUCN, 2011)

In addition, Sri Lanka boasts a wide and unique range of wild animal spectacles. It is the only place in the world that one can see the largest mammals, the whale, and elephant together in one single country. It has the world’s largest gathering of Asian elephants at Minneriya, now known internationally as ‘The Gathering’ (Lonely Planet); the largest concentration of leopards in the world in the area of Yala block 1 (Big Cat Diary BBC); and is one of the best places in the world to see blue whales, off the coast of Mirrisa in the deep south (The Telegraph, UK).

Not to be outdone by mammals, the avian aspects of Sri Lanka wildlife, though lesser known is also quite spectacular. Of the 400 odd species of birds, 32 are endemic to Sri Lanka, while the mixed bird species feeding flocks in the Sinharaja Virgin rainforest is said to be quite unique. (March for Conservation – Sri Lanka)

Given all these superlatives and varied fauna, it is worthwhile now perhaps to analyse some wildlife related tourism numbers.

Tourism statistics related to wildlifeAlthough Sri Lanka has 21 National Parks, only a handful are popular with foreign tourists. Yala takes pride of place followed by Horton Plains, Minneriya and Udawalawe National Parks. Interestingly the popularity is somewhat different when it is comes to Sri Lankan visitors, although Yala still takes top billing even among Sri Lankans.

From overall visitation statistics, a total of 638,098 Sri Lankans have visited all the wildlife parks in 2011, while the corresponding number of foreign tourists is only 198,536, which indicates that Sri Lankans outnumber the foreigners by almost three times.

However, the situation is entirely reversed when one considers the revenue earned. The wildlife parks earned approximately Rs. 301 m from foreigners for 2011, while the revenue from Sri Lankans was only Rs. 32 m, which means that the revenue earned from foreigners is about 10 times the revenue earned from Sri Lankans, due to the high disparity of the cost of tickets.

Further analysis of the visitation patterns to the two most popular wildlife parks indicate some interesting trends.

Foreign visitation to Yala has been steadily increasing, as in Minneriya. This could be attributed to Yala, of late, generating a renewed wave of interest because of the increasing sightings of leopard there. In the case of Minneriya, the increase in popularity is of course due to ‘The Gathering’.

Overall tourists’ interest in Sri Lanka’s wildlife
On an overall basis, these figures indicate that only a small fraction of tourists visiting Sri Lanka are enjoying the wildlife in our National Parks. In 2011 Sri Lanka recorded 855,975 arrivals, of which only 198,536 visited the National Parks, which is only 23%.

Kenya, which is one the world’s prime wildlife destinations, attracted almost 1.9 m visitors in 2011 and close upon 90% of them visit the national parks. Similar trends are evident in Botswana, Tanzania and South Africa.

Hence, in spite of having such a wide range of wildlife attractions in a very compact area in Sri Lanka, there aren’t many tourists who show interest in Sri Lankan wildlife. This lack of popularity could be attributed to several issues:

Lack of experiential facilities

Lack of infrastructure and convenience

Lack of branding and awareness

Lack of experiential facilities
The quality of interpretation and knowledge sharing in all the wildlife parks is woefully inadequate. Most of the trackers or rangers today are inexperienced new appointees, who do not have any deep rooted interest in wildlife. Hence all the visitors just go through a process of purely ‘spotting wildlife’. There is no enriching experience or proper interpretation of what is seen.

In countries like Costa Rica, guides are normally zoology or bioscience graduates, who have to go through intensive training on all aspects of wildlife and photography as well as communication skills.

There are no proper interpretation centres available, and the few that were set up through a grant in Yala, Minneriya and Udawalawe are not maintained, and most of the interactive exhibits are already broken.

Of late there is major overcrowding in national parks and unruly behaviour by jeep drivers, with scant respect being paid to the very animals who should be protected, resulting in great damage to the reputation of Sri Lanka’s wildlife parks.

Similarly, whale watching is also under threat due to unregulated operations, now perhaps beginning to disrupt the migratory patterns of the whales off the shores of Sri Lanka.

There seems to be little or no will, nor interest by the relevant authorities to control these situations, which are fast ‘killing the goose that lays the golden egg’.

Wildlife viewing should be a rich, rewarding, educational, and enriching experience. Sri Lanka does not provide this by any means, and therefore, we could be losing out due to this short coming.

Lack of infrastructure and convenience
All the wildlife parks lack conveniences for tourists and in most cases there aren’t even basic and acceptable toilet facilities.

There are already some concerns being raised by tour operators about the high entrance fees charged at the wildlife parks.

One must keep in mind that the rates charged currently (US$ 20-25) are in the same order as most other international parks. But the difference is that in other international parks, for the same price that is paid, there is excellent infrastructure facilities, quality guiding and interpretation services, so that the visitor get his money’s worth. This factor would also be making Sri Lankan wildlife parks non-competitive.

Branding and positioning
Certainly Sri Lanka can never aspire to be another ‘Kenya’. Kenya brands itself as a specialist wildlife destination and has earned that reputation over decades.

Although Sri Lanka certainly does have a plethora of wildlife attractions in a compact area, other destination attributes overshadow this position. Given the fact that Sri Lanka is a tropical island, with over 1,000 km of pristine beach, and given the overwhelming desire of tourists from the Western hemisphere who seek ‘sun and sand’ for their holidays, Sri Lanka will always be perceived primarily as a beach destination.

There have been many unsuccessful attempts to and promote Sri Lanka as a wildlife, nature or eco-tourism destination. A study conducted during the now defunct ‘Small Miracle’ branding exercise, clearly showed that the ‘top of the mind recall’ for Sri Lanka as a tourism destination was ‘sun and beach’.

Hence, it will be very difficult to completely change this perception. The current occupancy distribution pattern overwhelmingly reinforces that Sri Lanka is first and foremost a beach destination.

However, Sri Lanka scores heavily from its diverse tourism attractions. In addition to the beach, wildlife and nature will be a very close second offering, together with culture, adventure and wellness, which are also showing strong popularity.

Hence, as very correctly identified during the Sri Lanka Tourism branding exercise a few years back, the primary differentiation was the diversity and natural unspoilt beauty, within a small geographic spread.

It was from this that the excellent positioning statement for Sri Lanka Tourism was developed as ‘Asia’s Most Diverse Compact and Authentic Island’. This more or less sums up Sri Lanka’s positioning, with the beach always predominating, while the other attractive offerings of wildlife, nature, wellness, and adventure augment the core offering.

Wildlife as a sub brand
Hence, it is evident that if wildlife tourism in Sri Lanka is to be properly developed, it would have to be as a sub brand under the overall branding proposition. Already, there has been some progress been made in this area, albeit somewhat fragmented, with several ideas having been mooted.


  1. ‘Big Four’ Branding
    In an effort to piggyback on the already well-established ‘Big Five’ brand of Africa (where sightings of leopard, elephant, buffalo, lion and rhinoceros are key features) it was felt that Sri Lanka would aspire to be the ‘Big Four’ brand (the elephant, whale, leopard and sloth bear). The author has been spearheading this concept for some time now.
  2. ‘Big Five’
    In an effort to completely share the brand position of the African ‘Big Five,’ there have been efforts to brand Sri Lanka’s ‘Big Five’ as the leopard, elephant, bear, blue whale and sperm whale by Gehan D.S. Wijeratne, formally with Jetwing Group. However, this has caused some debate since two different sub species of a single animal (blue whale and sperm whale) have been included in the brand attributes.
  3. ‘Sri Lanka best for big game outside Africa’This is another effort, once again, to capture the already-established positioning in a prospect’s mind of Africa being the best choice for big game. So, next to Africa, why not Sri Lanka? This has been another one of Gehan’s ideas.
  4. ‘The Gathering’The unique phenomena of over 300 wild elephants congregating on the banks of Minneriya reservoir during the drought period from June to October each year has been Sri Lanka’s greatest success in wildlife sub branding.


It has today been accepted world over as ‘The Gathering’ and has been formally rated by the prestigious ‘Lonely Planet’ travel guide as the world’s sixth unique wildlife experience. This was originated by the writer and Gehan D.S. Wijeratne and was subsequently supported by many others.

Hence, the issue of creating a proper sub brand for Sri Lanka wildlife has been a lack of cohesive strategic plan and positioning, as it is evident from the above different ideas, which are mooted around with no cohesive strategy or plan to back it.

Even the success story of ‘The Gathering’ was achieved without too much strategy and planning. However, in this case, there was a unique phenomenon occurring on a regular basis, and it only needed consistent exposure to make it a success.

Conclusion
Therefore, it is quite evident that Sri Lanka can, and must carve out a niche for wildlife tourism to enhance the overall tourism offerings the destination can offer. However, like many other aspects, this requires strategic planning and execution across multiple ministries and agencies, which will be an immense challenge, given the rather disjointed administrative process that is currently prevailing.